Data Deletion
Last updated: 6 October 2026. Preliminary version, under review.
This page explains how to ask HeyPiloto to delete your personal data, what we delete and how long it takes. It applies to pros and businesses who use HeyPiloto, to customers who messaged a pro on WhatsApp, and to anyone who connected HeyPiloto through Facebook or WhatsApp Business.
1. How to request it
Email hola@heypiloto.com with the subject "Data deletion". Include your account email (if you are a pro) or the WhatsApp number you messaged from (if you are a customer), so we can find your data.
If you are a customer, you can also ask the pro you spoke with. They will pass the request on to us.
We may ask for a simple confirmation that the request is yours, such as a message from the same number or email.
2. Timeframe
We acknowledge your request and delete the data within one month at most. We email you when it's done.
3. What we delete
Pros and businesses: the account, services, price list, configured answers, conversations, quotes and appointments stored in HeyPiloto, and our access to your WhatsApp Business account.
Customers: your WhatsApp profile name and number, your messages, photos, address and any quote or appointment data linked to that number.
4. What we may have to keep
Invoices and billing details, for the period required by tax and accounting law.
The minimum needed to show we handled your request (date and number or email), without any message content.
5. Data outside HeyPiloto
Messages stay in your own WhatsApp and in the pro's; you can delete them in the app. Data Meta keeps about your WhatsApp or Facebook account is governed by Meta's privacy policy.
To remove HeyPiloto's access to your Facebook account, you can also go to Settings & privacy → Settings → Apps and websites and remove HeyPiloto.