Privacy Policy

1. Who we are

HeyPiloto is operated by GODFATHER LABS LLP (registered in England and Wales, company number OC454251, registered office 24-26, Arcadia Avenue FIN0009, London N3 2JU, United Kingdom; telephone +44 7988 573264). For any privacy matter, including contacting the person in charge of data protection (the LGPD "encarregado"), write to hola@heypiloto.com.

2. What data we process

Pros and businesses who use HeyPiloto (including crew managers and techs): name, email, phone, billing details and the information they set up (services, price list, calendar, service area, answers).

Customers who message a pro on WhatsApp: WhatsApp profile name and number, message content, photos sent, job address, and appointment and quote details.

Visitors to this website: minimal technical data (IP address, browser) in server logs, for security. This website does not use advertising or tracking cookies.

3. Our role

For pros' and website visitors' data, we are the data controller.

For customers' data, the controller is the pro or business using HeyPiloto. We process that data on their behalf and on their instructions, as a processor, under a data processing agreement.

4. Why we use the data

To provide the service: answering messages, preparing quotes, managing appointments, dispatching jobs within a crew, and sending reminders and notices on the pro's behalf (performance of contract).

To keep the service secure, fix errors and improve it, especially during testing (legitimate interest).

To meet legal obligations such as invoicing and accounting.

5. Artificial intelligence

Messages are processed by artificial intelligence models to generate replies. The assistant only answers with information the pro has set up (including their price list) and hands the conversation to them when it doesn't know the answer.

We do not use customers' messages to train third-party models.

We do not make decisions based solely on automated processing that have legal or similarly significant effects on people.

6. Who we share it with

We use providers that process data on our behalf: Meta Platforms (WhatsApp Business Platform), Netlify (hosting for this website) and providers of application hosting, artificial intelligence and email. We do not sell personal data.

When data is transferred to another country, we use the safeguards each law requires, as applicable: the International Data Transfer Agreement (IDTA) or the UK Addendum, the European Commission's standard contractual clauses, and the standard contractual clauses approved by Brazil's ANPD.

7. How long we keep it

Pro account data: while the account is active and afterwards for the periods required by law.

Customer messages and photos: as long as needed to provide the service to the pro. After that they are deleted or anonymised.

8. Your rights

You can request confirmation that we process your data, access, rectification, erasure or anonymisation, restriction, objection, portability, information about who we share it with, and withdrawal of consent where processing relies on it, by writing to hola@heypiloto.com. We reply within one month. To request deletion, see also the Data Deletion page.

If you are a customer, you can contact the pro you spoke with or us, and we'll help route your request.

You can also complain to a data protection authority: in the UK, the Information Commissioner's Office (ICO, ico.org.uk); in the European Union, the authority in the country where you live or work; in Brazil, the Autoridade Nacional de Proteção de Dados (ANPD).

9. Security

Data is encrypted in transit and access is restricted to people who need it to provide the service.

10. Changes

If this policy changes in a meaningful way, we'll notify pros by email or WhatsApp before the change takes effect.